Privacy Policy

This Privacy Policy applies to Rekindle ("Rekindle", "we", "us" or "our"), a creative and growth studio operated by Breathe O'clock Pty Ltd, a company registered in Australia. We are committed to protecting your privacy and handling your personal information openly and transparently.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website (rekindleai.com) or engaging our services, you agree to the collection and use of information as described in this policy.

01What we collect

We only collect personal information that is reasonably necessary for our business functions. This may include:

• Contact details you provide through our enquiry form or when booking a call, such as your name, email address, business name and website.
• Communications you send us by email, message or during calls, including project briefs, brand assets and feedback.
• Commercial information relevant to delivering our services, such as your goals, budgets and the advertising accounts or platforms you ask us to work with.
• Technical and usage data automatically collected when you visit our website, such as your IP address, browser type, device information and pages viewed.

We do not intentionally collect sensitive information (such as health, religious or political information) and ask that you do not send it to us unless it is necessary for an agreed project.

02How we collect it

We collect personal information directly from you when you complete our enquiry form, book a call, email us, or otherwise communicate with us. We also collect technical data automatically through our website hosting and analytics. Where it is reasonable and practicable, we will collect personal information directly from you rather than from third parties.

03Why we use it

We use your personal information to:

• Respond to your enquiries and schedule calls or consultations;
• Provide, manage and improve our creative, strategy and media services;
• Prepare quotes, proposals, invoices and contracts;
• Communicate with you about projects, updates and relevant offers;
• Maintain our records and meet our legal and accounting obligations; and
• Operate, secure and improve our website.

We will only use your information for the purpose it was collected, a directly related purpose you would reasonably expect, or where you have consented or we are otherwise permitted by law.

04Direct marketing

From time to time we may send you marketing communications about our services where we are permitted to do so. You can opt out at any time by using the unsubscribe option in our messages or by emailing us at jamal@rekindleai.com. We will action your request promptly.

05Who we share it with

We do not sell your personal information. We may disclose it to trusted third parties who help us run our business and deliver our services, including:

• Technology and hosting providers that host our website and store our data (for example, our website hosting and content delivery provider);
• Scheduling and form tools used to manage enquiries and bookings;
• Email, communication and productivity providers we use to correspond with you and manage projects;
• Advertising and analytics platforms (such as Meta) where you have engaged us to run or manage campaigns on your behalf; and
• Professional advisers and authorities where required or authorised by law.

We only share what is necessary, and we require our providers to handle your information securely.

06Overseas disclosure

Some of the service providers we use store or process data on servers located outside Australia, including in the United States and other countries. Where we disclose your information to overseas recipients, we take reasonable steps to ensure they handle it consistently with the Australian Privacy Principles. By providing your information, you consent to this overseas handling where it is necessary to deliver our services.

07Cookies and analytics

Our website may use cookies and similar technologies to help it function, remember your preferences and understand how visitors use the site. You can disable cookies in your browser settings, though some parts of the site may not work as intended. Analytics data is used in aggregate to improve the website and is not used to personally identify you.

08How we store and protect it

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes using reputable providers, access controls and secure transmission where appropriate. While we work hard to safeguard your data, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

We keep personal information only for as long as it is needed for the purposes described in this policy or to meet our legal obligations, after which we take reasonable steps to securely destroy or de-identify it.

09Accessing and correcting your information

You have the right to ask for access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, email us at jamal@rekindleai.com. We will respond within a reasonable time. In most cases access is free, though we may recover reasonable costs for some requests, and we will explain our reasons if we are unable to provide access.

10Complaints

11Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page, with the "Last updated" date shown above. We encourage you to review it periodically.

12Contact us

For any questions about this policy or how we handle your personal information, please contact:

Breathe O'clock Pty Ltd (trading as Rekindle)
Australia
Email: jamal@rekindleai.com